- What is a home warranty?
A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances
- Why do I need a home warranty?
Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding an approved and insured contractor to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacement easier and less costly.
- How does a home warranty work?
When a covered item breaks down, request service by calling 1-866-992-7787 to speak with a highly-trained ASSURANCE HWC customer service representative or visit us online at www.AssuranceHWC.com. We're here 24 hours a day, 7 days a week, 365 days a year to accept your service request. After your service request is received, one of your LOCAL SERVICE COORDINATORS will contact you to schedule a time to diagnose your problem. A low Trade Service Call Fee, per trade, is due when the contractor arrives to diagnose the problem. Once repair or replacement is complete, and as long as we have your proper email address on file, ASSURANCE HWC will send you a follow-up customer satisfaction survey regarding the service preformed.
- Is everything in my home covered by the ASSURANCE HWC Home Warranty?
No. While not everything is covered, we do offer coverage for many of the most frequently occurring breakdowns of home system components and appliances. Please review sample contract for specific covered items, terms and conditions, limitations and exclusions.
- What if I have an appliance that just can't be fixed?
If ASSURANCE HWC determines your covered system component or appliance can't be repaired by a service contractor, it will be replaced.*
- What out-of-pocket expenses will I have?
For each service request, you will pay a Trade Service Call Fee to each contractor of a different trade (plumber, electrician, etc.) who visits your home to diagnose a problem or perform service. There may be additional costs associated with the repair or replacement of covered items. Details will be included in your contract.
- Is there a limit to the number of repairs ASSURANCE HWC covers?
No. Assurance HWC allows an unlimited number of covered repairs.
* Not all home systems and appliances are covered. To receive a copy of the contract that details specific coverages, exclusions, and limitations, please call your LOCAL COORDINATOR. Coverage includes single-family homes under 5,000 square feet. The trade service call fee applies to the initial visit by a technician for each covered trade. Additional charges may apply to some repairs and replacements. ASSURANCE HWC may provide cash back in lieu of repair or replacements in the amount of ASSURANCE HWC's actual cost to repair or replace that item, which at times may be less than retail pricing. Systems and appliances 1) will be replaced with units that have comparable features, not necessarily the same dimension, color and/or brand; 2) must be in good working condition on the effective date of contract; 3) designated by the manufacturer as commercial are not covered. Improper maintenance of any covered system or appliance may result in denial of coverage for lack of maintenance. Offer valid for new and renewing ASSURANCE HWC customers only. Cancellation after the review period is subject to administrative fees and service costs incurred prior to the cancellation date. Refer to contract for state specific cancellation provisions. Void where prohibited by law.
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